Training Course FAQ

There are several stages to the registration process.

Firstly, you should fill in the online registration form on the course web page, or email/phone us with the following information:

• Full name
• Email address
• Telephone number
• Address
• Organisation/institution you represent
• Whether you are a student/academic/commercial delegate

Registrants will then receive a proforma invoice/quotation from Timberlake (generally sent 1-2 hours after being received by us; or the next business day if sent outside of regular Monday to Friday business hours).

Secondly, payment is required to confirm your place and be successfully registered onto the course. Click here for more information about payment options.

Finally, once the payment has been received and processed, a copy of the paid invoice will be both emailed and sent to delegates (using the email/address details given). In the email containing your invoice, you will also receive the agenda for the course and a weblink. This weblink will enable you to submit any personal information (such as dietary requirements) and also about your knowledge of the software and/or course theory so we can effectively cater to your needs during the course. Further course materials (including course notes and temporary software licences) will be sent to delegates approximately one week before the start the course.

Course prices are located on the specific course webpage and these prices include VAT for all UK courses. If your organisation has a VAT exempt certificate then this needs to be provided to us when you are registering for the course.

Registration includes lunch, refreshments, course materials and the use temporary software licences/laptops during the course.

3 or more delegates need to collectively register to qualify for multiple registration discounts. The discount is 10% for each registering delegate.

Payment can be made in three ways:

1. Bank transfer
2. Credit/debit card
3. Purchase order

In addition, online payment through the website will be available soon.

If payment is to be made by bank transfer you should kindly do the following:

• Write the proforma invoice/quotation number (sent to you when you register for the course) as your reference so we can easily identify your payment;
• Make sure all bank charges are paid by you;
• Email our training team once the bank transfer has been made so that we are able to keep a track of it.

Our bank details can be found in the bottom left corner of the proforma invoice/quotation sent to you via email.

If payment is to be made by debit/credit card please either phone or email our office, providing the following information:

• Full name on the card
• Long number on the card
• Card expiry date
• Card security code
• Card billing address

We accept all major credit cards.

If payment is to be made by purchase order then you can simply email the purchase order document to us quoting the following information:

• Name(s) of the attending delegate(s)
• Name and dates of the training course
• The proforma invoice/quotation number found on the invoice/quote sent to you during course application.

We do not accept course registrations without payment. You may pay by bank transfer, credit/debit card or purchase order.

The refund policy for course prices is shown below. However, should this occur, we are more than happy to discuss individual options with you.

• 100% fee returned for cancellations made over 28-calendar days prior to start of the course;
• 50% fee returned for cancellations made 14-calendar days prior to the start of the course;
• No fee returned for cancellations made less than 14-calendar days prior to the start of the course.

We do not accept course registrations without payment. You may pay by bank transfer, credit/debit card or purchase order.

A – The refund policy for course prices is shown below. However, should this occur, we are more than happy to discuss individual options with you.

• 100% fee returned for cancellations made over 28-calendar days prior to start of the course;
• 50% fee returned for cancellations made 14-calendar days prior to the start of the course;
• No fee returned for cancellations made less than 14-calendar days prior to the start of the course.

Courses are confirmed 30 days prior to the start of the course. Please contact us for confirmation details.

Travel and accommodation should only be booked once the course is confirmed, which usually occurs 30 days prior to the course start date. Please contact us for confirmation details.

Very occasionally, events are postponed by Timberlake. If courses are postponed, then the face value of the amount the delegate has paid will be used as credit for when the course is rescheduled or may be applied to other courses. If the delegate is unable to attend the course at the rescheduled dates then they are entitled to a full refund.